Exchange and return are guaranteed rights for all our customers, covering all products offered on our store.
General Conditions
- All products displayed are subject to the exchange and return policy in accordance with the terms and conditions stipulated on this page.
- Returns or exchanges are possible if the product is in its original condition at the time of purchase and packaged in its original wrapping.
- Exchange or return requests are approved within 3 business days.
- If approved, the representative will reach the customer within 3-5 business days.
How to submit a return or exchange request
- Please send a message via WhatsApp to the number shown on the shipping policy, or contact us through the "Contact Us" page.
- Please photograph the product and send it, specifying the city, address, and order number in case of a defect.
Refunds
The full amount will be refunded if the received product is completely different from its description on the product page on our website.
Disclaimer
We are not responsible for any expectations regarding the use of products by the customer that we have not mentioned on the product page on our website.